Introducing GlitchLab: Report a Bug or Pitch an Idea, Earn XP
The best ideas for RallyHub come from the people using it. Found a bug, or got an idea that would make the app better? GlitchLab is where it goes, and you earn XP when we act on it. Spotting problems pays.
By Two brothers in Melbourne, co-founder of RallyHub.
Deuce has the spanner out, because the best ideas for RallyHub almost never come from us. They come from the people actually using it.
Found a bug? Got an idea that would make the app better? GlitchLab is where it goes. Instead of a glitch quietly annoying you forever, or a good idea dying in your head, you send it to us in a few taps, and you earn XP when we act on it. Spotting problems pays.
What it is
GlitchLab is RallyHub's bug-and-idea channel. It is a simple form for reporting something that is broken or pitching something new, plus a record of everything you have submitted and where it is up to. We read the lot, and when a report or idea earns its keep, the XP lands in your balance.
How it works
- Two kinds of submission. A glitch (something is broken) or an idea (something could be better). Pick one, describe it, and add a screenshot if it helps.
- You can track it. Your submissions show their status, from received, to under review, to XP awarded or closed, so you are never left wondering if it vanished.
- It pays. When we accept a glitch or build on an idea, you get XP for the contribution. The internal notes stay internal, but the outcome is yours to see.
- It shapes the roadmap. A large share of what ships on RallyHub started life as a GlitchLab submission. This is not a suggestion box that nobody reads.
How to use it
- Open /glitch-or-idea.
- Pick glitch or idea and describe it plainly. For a bug, tell us what you did and what went wrong.
- Attach a screenshot if you have one. A picture of the problem saves a lot of back and forth.
- Submit, then check back. Your submission history shows the status, and any XP awarded shows up against it.
Why we built it
Two brothers cannot test every corner of an app the way a few hundred real players can. You will find edge cases on a phone we have never owned, on a connection we never see, doing something we never thought of. Rewarding that, rather than hoping people bother to report it, is the difference between a slow drip of complaints and a steady stream of fixes. The XP is our way of saying the time you spent telling us was worth something.
Cheers, the RallyHub team
Quick context if you are new here: RallyHub is an Australian social tennis platform built by two brothers. Invite-only beta. More blog posts here.